1. Introduction
Welcome to Gemchat ("we," "our," or "us"), operated by Thewebhub. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile application (the "App") on Android and iOS, as well as any related services (collectively, the "Services").
This policy applies to all users of our App, who are individuals aged 18 years or older, located in India.
By downloading, accessing, or using our App, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the App.
2. Information We Collect
We collect the following categories of information to provide and improve our Services:
2.1 Information You Provide Directly
• Name — to identify you and personalize your experience.
• Email Address — for account creation, authentication, and communication.
• Phone Number — for account verification and security (if applicable).
• Profile Information — such as a profile picture, username, bio, or other details you choose to share.
2.2 Information Collected Automatically
• Device Information — device model, operating system, unique device identifiers, and app version.
• IP Address — for security, fraud prevention, and approximate location.
• Usage Analytics — how you interact with the App, features used, and session duration.
• Crash Reports — diagnostic data to help us identify and fix technical issues.
• Push Notification Tokens — to deliver notifications to your device.
We collect only the information necessary to deliver and improve our Services.
3. How We Use Information
We use the information we collect for the following purposes:
• To create, manage, and authenticate your account.
• To provide, operate, and maintain the App and its features.
• To personalize your experience and content.
• To communicate with you, including service updates, security alerts, and support responses.
• To send push notifications (where you have opted in).
• To analyze usage and improve the performance, functionality, and user experience of the App.
• To detect, prevent, and address technical issues, fraud, or security incidents.
• To comply with legal obligations and enforce our terms.
Legal Bases (GDPR): Where applicable, we process your data based on your consent, the performance of a contract, our legitimate interests, and compliance with legal obligations.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
• With Service Providers — third-party vendors who perform services on our behalf (see Section 5).
• For Legal Reasons — when required to comply with applicable law, regulation, legal process, or enforceable governmental request.
• To Protect Rights and Safety — to protect the rights, property, or safety of our users, our company, or others.
• Business Transfers — in connection with a merger, acquisition, or sale of assets, where data may be transferred subject to this policy.
• With Your Consent — for any other purpose disclosed to you and with your permission.
5. Third-Party Services
Our App uses trusted third-party services that may collect and process information in accordance with their own privacy policies. These include:
Service Purpose Privacy Policy
Firebase Authentication User sign-in and account management Google Privacy Policy
Firebase Analytics Usage analytics and insights Google Privacy Policy
Firebase Crashlytics Crash reporting and diagnostics Google Privacy Policy
Firebase Cloud Messaging (FCM) Push notifications Google Privacy Policy Google Sign-In Authentication via Google account Google Privacy Policy
Supabase Backend database and storage Supabase Privacy Policy
We encourage you to review the privacy policies of these third parties to understand how they handle your data.
6. Data Storage and Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect it, including:
• Encryption of data in transit (e.g., HTTPS/TLS) and, where applicable, at rest.
• Access controls limiting who can access personal data.
• Secure infrastructure provided by reputable cloud providers (e.g., Google Firebase, Supabase).
• Regular monitoring for vulnerabilities and security threats.
While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work continuously to safeguard your data.
7. Data Retention Policy
We retain your personal information only for as long as necessary to:
• Provide the Services to you.
• Comply with our legal, accounting, or reporting obligations.
• Resolve disputes and enforce our agreements.
When your data is no longer required, we will securely delete or anonymize it. If you delete your account, we will remove your personal data within [Insert Retention Period, e.g., 30 days], except where retention is required by law.
8. Children's Privacy
Our App is intended only for users aged 18 years or older. It is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.
If you believe that a child has provided us with personal information, please contact us at info@thewebhubinfo.com, and we will take steps to delete such information promptly.
9. User Rights
Depending on your location, you may have the following rights regarding your personal data:
• Right to Access — request a copy of the personal data we hold about you.
• Right to Rectification — request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten") — request deletion of your personal data.
• Right to Restrict Processing — request that we limit how we use your data.
• Right to Data Portability — request transfer of your data to another service.
• Right to Object — object to certain types of processing.
• Right to Withdraw Consent — withdraw consent at any time where processing is based on consent.
Account and Data Deletion
You can request account deletion and deletion of your personal data at any time by contacting us at info@thewebhubinfo.com. We will process your request in accordance with applicable laws. You may also be able to delete your account directly within the App settings (if available).
To exercise any of these rights, please contact us using the details in Section 13. We will respond within the timeframe required by applicable law.
10. Cookies and Tracking Technologies
Our App may use cookies, SDKs, and similar tracking technologies (such as those provided by Firebase Analytics) to:
• Remember your preferences.
• Understand how you use the App.
• Improve performance and user experience.
These technologies may collect device identifiers and usage data. You can manage tracking preferences through your device settings (e.g., limiting ad tracking or resetting advertising identifiers). Note that disabling certain technologies may affect App functionality.
11. International Data Transfers
Your information may be stored and processed in countries other than your own, including countries where our service providers operate (such as the United States).
These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer data internationally, we take appropriate safeguards — such as Standard Contractual Clauses (SCCs) or equivalent mechanisms — to ensure your data remains protected in accordance with this Privacy Policy and applicable laws, including the GDPR.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, through an in-app notice or other communication. We encourage you to review this policy periodically.
Your continued use of the App after changes take effect constitutes your acceptance of the updated policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
• Company Name: Thewebhub
• Email: info@thewebhubinfo.com
We are committed to resolving any privacy-related concerns promptly and transparently.
Privacy Policy Summary (In-App Settings)
Your Privacy at a Glance
• We collect information such as your name, email, phone number, profile details, and device data to provide and improve Gemchat.
• We use trusted services like Firebase and Supabase to power authentication, analytics, notifications, and storage.
• We do not sell your personal data.
• Your data is protected with encryption and secure infrastructure.
• You can access, update, or delete your data and request account deletion anytime by emailing info@thewebhubinfo.com.
• We comply with applicable privacy laws, including the GDPR.
📄 For any questions, contact us at info@thewebhubinfo.com.
Welcome to Gemchat ("we," "our," or "us"), operated by Thewebhub. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile application (the "App") on Android and iOS, as well as any related services (collectively, the "Services").
This policy applies to all users of our App, who are individuals aged 18 years or older, located in India.
By downloading, accessing, or using our App, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the App.
2. Information We Collect
We collect the following categories of information to provide and improve our Services:
2.1 Information You Provide Directly
• Name — to identify you and personalize your experience.
• Email Address — for account creation, authentication, and communication.
• Phone Number — for account verification and security (if applicable).
• Profile Information — such as a profile picture, username, bio, or other details you choose to share.
2.2 Information Collected Automatically
• Device Information — device model, operating system, unique device identifiers, and app version.
• IP Address — for security, fraud prevention, and approximate location.
• Usage Analytics — how you interact with the App, features used, and session duration.
• Crash Reports — diagnostic data to help us identify and fix technical issues.
• Push Notification Tokens — to deliver notifications to your device.
We collect only the information necessary to deliver and improve our Services.
3. How We Use Information
We use the information we collect for the following purposes:
• To create, manage, and authenticate your account.
• To provide, operate, and maintain the App and its features.
• To personalize your experience and content.
• To communicate with you, including service updates, security alerts, and support responses.
• To send push notifications (where you have opted in).
• To analyze usage and improve the performance, functionality, and user experience of the App.
• To detect, prevent, and address technical issues, fraud, or security incidents.
• To comply with legal obligations and enforce our terms.
Legal Bases (GDPR): Where applicable, we process your data based on your consent, the performance of a contract, our legitimate interests, and compliance with legal obligations.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
• With Service Providers — third-party vendors who perform services on our behalf (see Section 5).
• For Legal Reasons — when required to comply with applicable law, regulation, legal process, or enforceable governmental request.
• To Protect Rights and Safety — to protect the rights, property, or safety of our users, our company, or others.
• Business Transfers — in connection with a merger, acquisition, or sale of assets, where data may be transferred subject to this policy.
• With Your Consent — for any other purpose disclosed to you and with your permission.
5. Third-Party Services
Our App uses trusted third-party services that may collect and process information in accordance with their own privacy policies. These include:
Service Purpose Privacy Policy
Firebase Authentication User sign-in and account management Google Privacy Policy
Firebase Analytics Usage analytics and insights Google Privacy Policy
Firebase Crashlytics Crash reporting and diagnostics Google Privacy Policy
Firebase Cloud Messaging (FCM) Push notifications Google Privacy Policy Google Sign-In Authentication via Google account Google Privacy Policy
Supabase Backend database and storage Supabase Privacy Policy
We encourage you to review the privacy policies of these third parties to understand how they handle your data.
6. Data Storage and Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect it, including:
• Encryption of data in transit (e.g., HTTPS/TLS) and, where applicable, at rest.
• Access controls limiting who can access personal data.
• Secure infrastructure provided by reputable cloud providers (e.g., Google Firebase, Supabase).
• Regular monitoring for vulnerabilities and security threats.
While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work continuously to safeguard your data.
7. Data Retention Policy
We retain your personal information only for as long as necessary to:
• Provide the Services to you.
• Comply with our legal, accounting, or reporting obligations.
• Resolve disputes and enforce our agreements.
When your data is no longer required, we will securely delete or anonymize it. If you delete your account, we will remove your personal data within [Insert Retention Period, e.g., 30 days], except where retention is required by law.
8. Children's Privacy
Our App is intended only for users aged 18 years or older. It is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.
If you believe that a child has provided us with personal information, please contact us at info@thewebhubinfo.com, and we will take steps to delete such information promptly.
9. User Rights
Depending on your location, you may have the following rights regarding your personal data:
• Right to Access — request a copy of the personal data we hold about you.
• Right to Rectification — request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten") — request deletion of your personal data.
• Right to Restrict Processing — request that we limit how we use your data.
• Right to Data Portability — request transfer of your data to another service.
• Right to Object — object to certain types of processing.
• Right to Withdraw Consent — withdraw consent at any time where processing is based on consent.
Account and Data Deletion
You can request account deletion and deletion of your personal data at any time by contacting us at info@thewebhubinfo.com. We will process your request in accordance with applicable laws. You may also be able to delete your account directly within the App settings (if available).
To exercise any of these rights, please contact us using the details in Section 13. We will respond within the timeframe required by applicable law.
10. Cookies and Tracking Technologies
Our App may use cookies, SDKs, and similar tracking technologies (such as those provided by Firebase Analytics) to:
• Remember your preferences.
• Understand how you use the App.
• Improve performance and user experience.
These technologies may collect device identifiers and usage data. You can manage tracking preferences through your device settings (e.g., limiting ad tracking or resetting advertising identifiers). Note that disabling certain technologies may affect App functionality.
11. International Data Transfers
Your information may be stored and processed in countries other than your own, including countries where our service providers operate (such as the United States).
These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer data internationally, we take appropriate safeguards — such as Standard Contractual Clauses (SCCs) or equivalent mechanisms — to ensure your data remains protected in accordance with this Privacy Policy and applicable laws, including the GDPR.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, through an in-app notice or other communication. We encourage you to review this policy periodically.
Your continued use of the App after changes take effect constitutes your acceptance of the updated policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
• Company Name: Thewebhub
• Email: info@thewebhubinfo.com
We are committed to resolving any privacy-related concerns promptly and transparently.
Privacy Policy Summary (In-App Settings)
Your Privacy at a Glance
• We collect information such as your name, email, phone number, profile details, and device data to provide and improve Gemchat.
• We use trusted services like Firebase and Supabase to power authentication, analytics, notifications, and storage.
• We do not sell your personal data.
• Your data is protected with encryption and secure infrastructure.
• You can access, update, or delete your data and request account deletion anytime by emailing info@thewebhubinfo.com.
• We comply with applicable privacy laws, including the GDPR.
📄 For any questions, contact us at info@thewebhubinfo.com.